What Is Trauma?
"Trauma refers to intense and overwhelming experiences that involve serious loss, threat or harm to a person’s physical and/or emotional well being. These experiences may occur at any time in a person’s life. They may involve a single traumatic event or may be repeated over many years.These traumatic experiences often overwhelm a person's coping resources."
National Council for Community Behavioural Health Care

What is Trauma-Informed?
Being “trauma-informed” means recognizing that people often have many different types of trauma in their lives. People who have been traumatized need support and understanding from those around them. Often, trauma survivors can be re-traumatized by well-meaning caregivers and community service providers. Understanding the impact of trauma is an important first step in becoming a compassionate and supportive community.
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What is a Trauma-Informed Conversation
A conversation where we are mindful of the impact our behaviours, morals, values, and perceptions can have on people with a history of trauma. This conversation takes place in a safe environment where communication is respectful, validating, and affirming. Realistic goals and expectations are discussed to create a predictable and structured environment.